Privacy Policy

1. Who We Are

CallEnergy is an independent energy advisory service that helps callers compare electric and natural gas plan options available in their area. We are not a utility company, energy supplier, or government agency, and this policy applies only to information handled through our website and phone line.

2. Information We Collect

Because CallEnergy operates primarily as a phone-based advisory service, most information is collected when you choose to call us rather than through online forms. We may collect:

• Information you provide by phone: such as your zip code, address, current energy provider, account or usage details, and contact information, if you choose to share them with an advisor.
• Call data: including the phone number you call from, call duration, and, where legally permitted, call recordings used for quality and training purposes.
• Website usage data: such as IP address, browser type, device type, pages viewed, and referring URLs, collected automatically when you visit our site.
• Cookies and similar technologies: used to understand site traffic and improve the browsing experience.

We do not require you to create an account, and we do not knowingly collect sensitive personal information such as Social Security numbers through our website.

3. How We Use Information

Information collected is used to:

• Connect callers with relevant electric and natural gas plan information for their area
• Operate, maintain, and improve our website and phone service
• Understand call and site traffic patterns for quality assurance
• Comply with applicable laws, regulations, and legal requests
• Communicate with you if you've asked us to follow up

We do not sell the personal information collected through phone calls to third parties for their own marketing purposes.

4. How Information May Be Shared

CallEnergy may share limited information in the following circumstances:

• With energy suppliers: if you choose to move forward with a plan, relevant details may be shared with the supplier to process your request.
• With service providers: vendors who support our phone systems, website hosting, or analytics, under confidentiality obligations.
• For legal reasons: if required by law, subpoena, or to protect the rights, property, or safety of CallEnergy, our callers, or others.
• Business transfers: in connection with a merger, acquisition, or sale of assets, information may be transferred as part of that transaction.

5. Cookies

Our website may use cookies and similar tracking technologies to remember preferences and analyze site traffic. You can set your browser to refuse cookies, though some parts of the site may not function as intended without them.

6. Data Retention

We retain information for as long as needed to fulfill the purposes described in this policy, including meeting legal, accounting, or reporting obligations, after which it is deleted or anonymized.

7. Data Security

We use reasonable administrative, technical, and physical safeguards designed to protect information from unauthorized access, alteration, or disclosure. No method of transmission or storage is completely secure, so we cannot guarantee absolute security.

8. Your Choices

You may decline to share certain information when calling our advisory line; however, this may limit an advisor's ability to provide accurate plan options. Depending on your state of residence, you may have rights to request access to, correction of, or deletion of personal information we hold about you. To make such a request, contact us using the details below.

9. Children's Privacy

Our services are intended for individuals 18 years of age or older who are capable of making decisions about household energy accounts. We do not knowingly collect information from children.

10. Third-Party Links

Our website may contain links to third-party sites. We are not responsible for the privacy practices or content of those external sites and encourage you to review their policies separately.

11. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for legal or operational reasons. The "Last updated" date at the top of this page reflects the most recent revision.

12. Contact Us

If you have questions about this Privacy Policy or how your information is handled, reach out using the details below.